Buy a Permit
Simple step-by-step process to purchase your parking permit
How it works
Follow these 8 simple steps to purchase and activate your permit. The Whole process should take less than 5 minutes to complete.
1
Register for an Account
Create your account on Downend Car Park.
What happens:
You'll receive an email with a validation link. Click on the link to verify your email address and activate your account.
Get Started
You'll receive an email with a validation link. Click on the link to verify your email address and activate your account.
2
Add Your Address
Once logged in, navigate to your Account Settings and add your address.
What happens:
Go to Account > Address and enter your full address details. This is used for permit correspondence and verification.
Go to Account > Address and enter your full address details. This is used for permit correspondence and verification.
3
Add a Vehicle
Add your vehicle to your garage in the system.
What happens:
Go to My Vehicles and add your vehicle registration number (VRM). You can add multiple vehicles if needed.
Go to My Vehicles and add your vehicle registration number (VRM). You can add multiple vehicles if needed.
4
Add Payment Method
Add your credit or debit card to One Time Payments.
What happens:
Go to One Time Payments and add your card details. Make sure to check the "Use as default payment method" box. You may be prompted for 3D Secure validation—complete any popups that appear.
Go to One Time Payments and add your card details. Make sure to check the "Use as default payment method" box. You may be prompted for 3D Secure validation—complete any popups that appear.
5
Start New Application
Navigate to Your Permits and click "New Application".
What happens:
Go to My Permits section and select the "New Application" button to begin the permit purchase process.
Go to My Permits section and select the "New Application" button to begin the permit purchase process.
6
Choose Permit Duration
Select the permit type that suits your needs.
Available options:
• Pay As You Go (payg) - PAYG Parking
• 12 Months (annual) - 12 Months Season Ticket for Locals
• 12 Months (annual) - 12 Months Season Ticket for Locals for 2 Vehicles
• Pay As You Go (payg) - PAYG Parking
• 12 Months (annual) - 12 Months Season Ticket for Locals
• 12 Months (annual) - 12 Months Season Ticket for Locals for 2 Vehicles
7
Complete Application Form
Fill out the permit application form with your details.
What happens:
The form content may vary depending on the permit type. Set your Start Date (can be today or any future date). The end date is automatically calculated based on your chosen duration. We'll create a whitelist entry based on your start and end dates.
The form content may vary depending on the permit type. Set your Start Date (can be today or any future date). The end date is automatically calculated based on your chosen duration. We'll create a whitelist entry based on your start and end dates.
8
Approval & Activation
Your application will be reviewed and activated.
Two possible outcomes:
Auto-Approved: Your payment is charged immediately and your permit becomes active on your selected start date.
Manual Review: Your application is flagged for manual inspection. You'll receive updates via email during this process.
Upon Approval: You'll receive two emails—an invoice with all purchase details and a confirmation that your permit is now active.
Auto-Approved: Your payment is charged immediately and your permit becomes active on your selected start date.
Manual Review: Your application is flagged for manual inspection. You'll receive updates via email during this process.
Upon Approval: You'll receive two emails—an invoice with all purchase details and a confirmation that your permit is now active.
Frequently Asked Questions
Find answers to common questions about buying parking permits
There are many permits which could be setup. These include: Fixed term, Pay As You Go, Rolling, Recurring Subscriptions, Specific Lengths, depending on what has been setup in the system.
Most permit applications are auto-approved instantly and your permit becomes active on your selected start date. Some applications may require manual review, which typically takes 24-48 hours. You'll receive email updates throughout the process so you know exactly where your application stands.
Yes, absolutely! During the permit application form, you can set your start date to today or any future date. This is useful if you know you'll need to park starting next week or next month. The end date is automatically calculated based on your chosen permit duration.
A permit may allow you to add multiple vehicles depending on the setting against the permit, but generally speaking permits are usually setup for one vehicle at a time.
We accept all major credit and debit cards including Visa, Mastercard, and American Express. Payment is processed securely through our system. You can save your card details for faster checkout on future purchases. All transactions are encrypted and secure. Your card details are not saved on our servers.
Yes, you can renew your permit at any time before it expires. We'll send you reminder emails as your permit expiration date approaches. You can start a new permit application from your dashboard at any time—the new permit will take effect either immediately or on your chosen start date.
If your application is rejected, you'll receive an email explaining the reason. Common reasons include incomplete information or verification issues. You can contact our support team at info@parkingcroyde.com to resolve the issue and resubmit your application.
Refund eligibility depends on how much of your permit period has been used. Unused permits can typically be refunded, though refunds are subject to our terms and conditions. Contact our support team to request a refund—we'll review your specific situation and process it within 5-7 working days.
You'll receive an email confirmation as soon as your permit is approved. The email includes your invoice, permit details, and all the information you need. Your permit is digitally activated on our system, your vehicle registration is automatically whitelisted when your permit becomes active.
You'll need to provide your full name, email address, postal address, vehicle registration number (VRM), and payment card details. All information must be accurate for permit verification and correspondence. Double-check everything before submitting your application to avoid delays.