Pay By Credit
Simple step-by-step process to setup your account and pay by credit.
How it works
Follow these 11 simple steps to set up Pay by Credit and get your PAYG permit approved. Your PAYG permit application must be approved before you can use the car park. Setup typically takes less than 10 minutes.
1
Verify Your Account
Log in to your Downend Car Park account.
What happens:
Sign in with your email and password. If you don't have an account yet, register first. You'll need an active account to set up Pay by Credit.
Log In
Sign in with your email and password. If you don't have an account yet, register first. You'll need an active account to set up Pay by Credit.
2
Verify Your Vehicle
Ensure your vehicle is registered on your account.
What happens:
Go to My Vehicles and confirm your registration number (VRM) is added. This is how we identify your vehicle when you enter and exit the car park. You can add multiple vehicles if needed.
Go to My Vehicles and confirm your registration number (VRM) is added. This is how we identify your vehicle when you enter and exit the car park. You can add multiple vehicles if needed.
3
Add Your Address
Enter your residential or business address.
What happens:
Navigate to Account Settings > Address and enter your full address details. This information is used for permit correspondence, verification, and billing purposes.
Navigate to Account Settings > Address and enter your full address details. This information is used for permit correspondence, verification, and billing purposes.
4
Apply for PAYG Permit
Submit your Pay As You Go permit application.
What happens:
Navigate to My Permits and select "New PAYG Application". Fill in the required details and submit. Your application will be reviewed and you'll receive email updates on the approval status. Your permit must be approved before you can attend the car park.
Navigate to My Permits and select "New PAYG Application". Fill in the required details and submit. Your application will be reviewed and you'll receive email updates on the approval status. Your permit must be approved before you can attend the car park.
5
Add Credit Card Details
Add your credit or debit card for topping up credit.
What happens:
Navigate to Payment Settings and add your card details. You can add multiple cards if needed. Your card is stored securely and will only be charged when you choose to top-up your credit account. Make sure to check the "Set as default payment method" box.
Navigate to Payment Settings and add your card details. You can add multiple cards if needed. Your card is stored securely and will only be charged when you choose to top-up your credit account. Make sure to check the "Set as default payment method" box.
6
Choose Top-up Amount
Select how much credit to add to your account.
Quick top-up options:
• £10 • £25 • £50 • £100
Or enter a custom amount between £5 and £500. Choose an amount that suits your parking needs.
• £10 • £25 • £50 • £100
Or enter a custom amount between £5 and £500. Choose an amount that suits your parking needs.
7
Confirm & Top-up
Review your details and complete the top-up.
What happens:
Review the amount and confirm your payment method. Your card will be charged immediately. You'll receive an email confirmation with a receipt of your top-up transaction.
Review the amount and confirm your payment method. Your card will be charged immediately. You'll receive an email confirmation with a receipt of your top-up transaction.
8
Credit Added & Permit Approved
Your credit is ready and your permit is approved.
What happens:
Your credit balance is immediately updated and displayed in your dashboard. Once your PAYG permit has been approved, you can now park with us using Pay by Credit. You're all set!
Your credit balance is immediately updated and displayed in your dashboard. Once your PAYG permit has been approved, you can now park with us using Pay by Credit. You're all set!
9
Vehicle Entry Recognition
Drive into the car park—your vehicle is automatically recognized.
What happens:
Our ANPR (Automatic Number Plate Recognition) system scans your registration number as you enter. Your account is identified and linked to this entry. You'll see a confirmation on the entrance barrier.
Our ANPR (Automatic Number Plate Recognition) system scans your registration number as you enter. Your account is identified and linked to this entry. You'll see a confirmation on the entrance barrier.
10
Automatic Charge on Exit
Parking charges are automatically deducted from your credit account.
What happens:
When you exit the car park, the parking tariff is calculated based on your stay duration and automatically deducted from your credit account. You'll receive an SMS and email confirmation with the charge details. Your updated balance is displayed on the exit barrier.
When you exit the car park, the parking tariff is calculated based on your stay duration and automatically deducted from your credit account. You'll receive an SMS and email confirmation with the charge details. Your updated balance is displayed on the exit barrier.
Frequently Asked Questions
Find answers to common questions about Pay by Credit
Pay by Credit is a convenient prepaid parking system that allows you to top-up credit on your account and have parking charges automatically deducted when you enter and exit our car park. No manual payments needed—everything is handled automatically using our ANPR system.
Yes, you must apply for and get approved for a PAYG (Pay As You Go) permit before you can use the car park with Pay by Credit. This approval process ensures all vehicles are registered and verified. Your permit application must be approved before you can attend the car park.
Most PAYG permit applications are approved automatically within minutes. Some applications may require manual review, which can take up to 24-48 hours. You'll receive email notifications at each stage of the approval process so you'll know exactly where you stand.
Simply log in to your account, go to the Payments section, and under the section "Top-up your Account". Enter a custom amount between £10 and £500. Your card will be charged immediately and your credit balance will update in real-time.
Yes, absolutely. All card details are not stored on our servers. We use industry-standard security protocols and PCI DSS compliance to protect your payment information. Your card is only charged when you explicitly choose to top-up your credit.
If your credit reaches zero and you exit the car park, you'll be sent an email asking to top up your account, which you have 24 hours to do so. If you have managed to top up your account then the outstanding invoice will automatically be paid.
Yes, you can add multiple vehicles to your account (user accounts can not share the same vehicle registration). Simply add each vehicle's registration number during the setup process and they'll all be linked to your Permit. The Permit dictates how many vehicles you can attach to the permit application.
Log in to your account and go to "Payments". Under section "Payment Transaction". You'll see all your top-ups and parking charges with dates, times, and amounts. You can also download invoices and receipts for your records.
Yes, unused credit can be refunded. You can refund this under the "Payments" section. Refunds are typically processed within 5-7 working days back to your original payment method. Refunds are subject to our terms and conditions.
If your application is rejected or flagged for manual review, you'll receive an email explaining the reason. Contact our support team at info@parkingcroyde.com or call us for assistance. We're here to help get your permit approved quickly.